Recently Health Canada began advising Canadians not to use masks that contain graphene because there is a chance that they could inhale graphene particles, which pose health risks. Health Canada has directed all known distributors, importers and manufacturers to stop selling and recall the affected products. For more details on the advisory, please visit https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2021/75309a-eng.php
Masks distributed by Medline Canada do not contain graphene, and are not subject to this recall advisory. This includes but is not limited to our Medline, Alliance, and our other national brand masks that we distribute across Canada.
We deeply appreciate your patronage. Please reach out to your sales representative if you have further questions or concerns.
The COVID-19 Pandemic, which was declared a national emergency on March 11, 2020, has had a tremendous impact on the worldwide supply chain.
Throughout this outbreak, Medline|Médi-Sélect has continued to source our products and supply them to the Canadian Healthcare market even though there have been unexpected delays and unprecedented cost changes. As we receive product price changes from our manufacturers, we as your supply partner, continue to absorb any increases where the increase is modest and continue to pass on any decreases as they become available. But with some more drastic increases on exam gloves, we have been forced to adjust the pricing in line with the manufacturer’s increase, as well as us absorbing some of the increase ourselves.
The exam glove category is continuing to experience rapid increases in the costs to acquire these goods mostly on Nitrile gloves (The vinyl glove market is starting to stabilize and we hope to start announcing price decreases on these in the second half of the year). Raw materials are driving most of these cost increases; however, production capacity and COVID-19 related employee capacity losses are also elevating these costs as demand for products still significantly exceed supply. Medline|Médi-Sélect and our international manufacturing partners continue to work on mitigation strategies to protect Medline Canada's supply and we don’t anticipate any issues with ongoing stock outages over the coming months as we work hard to make sure stock for everyone is secured. With the continued cost increases, it is necessary to adjust our sell price for some of these gloves (again, mostly only Nitrile) as of May 1, 2021.
We continue to be committed to monitoring the raw material and product production costs on gloves over the coming months. Should these costs decline in the future, our product pricing will be adjusted accordingly. Medline|Médi-Sélect remains committed to providing high-quality products and superior customer service during these challenging times.
We thank you for your continued support and your valued business. If you have questions, please feel free to contact your Medline|Médi-Sélect Sales Representative or our Customer Service Team at 1.800.463.5166 or at firstname.lastname@example.org
Sales on many PPE and disinfecting products are being allocated based on purchasing patterns and product availability.
The entire staff at Medline | Médi-Sélect are working incredibly hard to get through this exceptionally busy period. However, the wait time to speak to one of our customer service representatives will be longer than usual.
The store is closed for an indefinite period. No pick up possible. Orders must be placed through the website or by phone and be shipped.
The carriers with whom we work are also affected by the current events. Consequently, we cannot guarantee the usual delivery times.